• Format: Video CPD - CICC Approval in Process.
• Program date: November 18, 2026 - 1:00 pm est.

• Educator: Muhammad Watto (B.A., LLB) — Senior CPD Educator

• Description:

  With the increase in the number of individuals representing themselves, new practices, procedures, and conflicts arise. These new challenges directly affect the justice system, decision makers, lawyers, legal professionals and their clients. This trend in self-representation will continue to grow. It is time to start adapting to these new challenges to protect your practice and your future clients when such situations arise.
  
  This session provides practitioners with an advanced roadmap to navigate the professional, ethical, and administrative demands of modern client management, billing clarity, and regulatory compliance. It also explores substantive requirements for application validity under Section 10 of the Immigration and Refugee Protection Regulations (IRPR), providing standard procedures to identify and remediate file omissions and errors before and after submission.

Learning Objectives:

• • Adapt office operations, client relations, and advocacy boundaries to address the challenges of the self-representation surge.
  • Assess the critical value of the retainer agreement and execute professional standards in setting and settling professional fees.
  • Foster constructive professional relationships among diverse stakeholders, including clients, opposing unrepresented parties, and tribunal decision-makers.
  • Establish proactive and transparent communication channels immediately when client disputes or conflicts arise to resolve issues early.
  • Mitigate and avoid the root causes of regulatory complaints to professional governing bodies (CICC, LSO, LSBC).
  • Implement systematic auditing protocols to identify and remediate structural or content errors within immigration files.
  • Deconstruct and apply the strict administrative validity requirements of IRPR Section 10(1) and s. 10(2), incorporating key exceptions under paragraphs 28(b) to (d) and s. 139(1)(b).

  
  Q & A

  An interactive Question & Answer session will conclude the presentation, allowing attendees to consult directly with the faculty regarding retainer disputes, self-represented litigant interactions, and s. 10 application audits

Registration Details & Format

Admission Requirement: Registrants must be licensed legal practitioners in good standing (Canada or International).

Learning Formats:

• Online: 24/7 On-Demand Video 

• Online: Live Interactive Sessions 

Registration Instructions

Upon successful payment, an automated email will be sent within 5 minutes. Registrants must check their email account, including the spam/junk folder, for further access instructions.

Professional Declaration & Terms

• Privacy & Data Policy: Registrants agree that they will not use real, sensitive, or identifiable client data during any AI tool demonstrations or practical labs if applicable. 

• Attendance Verification: Registrants understand that for "Audit-Proof" certification, attendance (live) or watch-time (on-demand) will be tracked, and if applicable Registrants may participate in a brief knowledge assessment at the end of each module.

• Refund Policy: Registrants acknowledge that module fees are non-refundable once digital course materials or videos have been accessed.

Important CPD Claim Disclaimer for CICC Members

• Members of the College of Immigration and Citizenship Consultants (CICC) must report their CPD hours strictly in accordance with the official credit breakdown provided in this syllabus (XXX Hour Professionalism, XXX Hours Substantive).

• It is the sole responsibility of the individual member to track, retain, and securely store all documentation related to this program. This includes your registration receipts, the detailed course agenda, and your final Certificate of Completion. Members must maintain these records in their personal files to successfully claim their CPD credits through the CICC portal and to substantiate their attendance in the event of a regulatory compliance audit.

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