• Format: Live Webinar - CICC Approval in Process.
• Program date: February 11, 2027 - 2:00 pm est.

• Educator: Ms. Shandana Sohail, RCIC

• Description: This 2.5-hour mandatory ethics module addresses the modern, real-life ethical dilemmas RCICs face daily. Through scenario-based learning, this course covers the ethical management of client funds, proper file transfers, avoiding unauthorized practices, managing professional errors, and maintaining the highest standards of integrity under the CICC Code of Professional Conduct.

Learning Objectives:

• Uphold strict professionalism by applying ethical decision-making frameworks to resolve real-life dilemmas, including managing time management failures, missed deadlines, and application errors. 
• Demonstrate compliant business management by implementing strict operational protocols for safeguarding client funds, managing client records, and issuing appropriate refunds in compliance with CICC regulations. 
• Exhibit leadership in practice management by executing proper, ethical procedures for transferring client files to newly retained representatives or referring matters to co-counsel/lawyers. 
• Counsel clients ethically regarding negative outcomes, advising objectively on next steps such as Judicial Review (JR), appeals, or re-submissions without misleading or intimidating the client. 
• Maintain professional integrity when managing practice reputation, formulating compliant responses to negative client reviews, and navigating the CICC complaint and disciplinary processes effectively.
  

Registration Details & Format

Admission Requirement: Registrants must be licensed legal practitioners in good standing (Canada or International).

Learning Formats:

• Online: 24/7 On-Demand Video 

• Online: Live Interactive Sessions 

Registration Instructions

Upon successful payment, an automated email will be sent within 5 minutes. Registrants must check their email account, including the spam/junk folder, for further access instructions.

Professional Declaration & Terms

• Privacy & Data Policy: Registrants agree that they will not use real, sensitive, or identifiable client data during any AI tool demonstrations or practical labs if applicable. 

• Attendance Verification: Registrants understand that for "Audit-Proof" certification, attendance (live) or watch-time (on-demand) will be tracked, and if applicable Registrants may participate in a brief knowledge assessment at the end of each module.

• Refund Policy: Registrants acknowledge that module fees are non-refundable once digital course materials or videos have been accessed.

Important CPD Claim Disclaimer for CICC Members

• Members of the College of Immigration and Citizenship Consultants (CICC) must report their CPD hours strictly in accordance with the official credit breakdown provided in this syllabus (XXX Hour Professionalism, XXX Hours Substantive).

• It is the sole responsibility of the individual member to track, retain, and securely store all documentation related to this program. This includes your registration receipts, the detailed course agenda, and your final Certificate of Completion. Members must maintain these records in their personal files to successfully claim their CPD credits through the CICC portal and to substantiate their attendance in the event of a regulatory compliance audit.

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